When you get items out from the Library, it is important they are returned in the same condition. If they get damaged, either at home or while you are still in the library, you may be responsible for paying for a replacement copy or part.
Damaged items are defined as:
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Having pages defaced, torn or missing that cannot be repaired or replaced.
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Having a chewed, ripped or mangled cover or casing.
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Being wet, mouldy or warped.
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Being soiled by food, dirt or other substances.
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Being soiled by bodily fluids.
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Missing parts that make the item unusable.
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Having other severe damage not specified above.
Incomplete items are defined as:
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Materials returned with one or more missing part, i.e. disc, booklet, bag, case, book cover, insert or display card.
Replacement items:
We will accept replacement items from customers, provided the item is in new condition, is the same format and has the same publication date or newer. A processing fee of $6.00 is still required. We will accept an exact replacement item from a Library of Things item, with no added processing fee, at the discretion of the Koorero Collections Manager.
Full Replacement Cost:
The Libraries recover the original cost of the item to cover replacement, even if it is in less than new condition or more than a year old. This applies to:
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Items damaged beyond repair.
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CDs and DVDs where the disc is missing.
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Audiobooks where more than two discs are missing.
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Books where the missing item, e.g. disc or cover, is an essential part.
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Puzzles where one or more pieces are missing.
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Multi-part items where the missing item, e.g. disc, book or insert, is an essential part.
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Library of Things items where parts cannot be replaced.
Part Replacement Cost:
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DVD cases $4.00.
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Multi-part item bags or boxes $4.00.
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Puzzle and Library of Things display cards $4.00.
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Puzzle bags $4.00.
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Audiobook cases $10.00.
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Audiobook discs $20.00 per disc (max. of two discs).