New Zealand is transitioning to the next stage of its COVID-19 response, which involves continuing with everyday activities and services, while minimising the spread. This means we can continue to offer our services to Hamiltonians with extra safety measures in place to protect the vulnerable and at-risk among our community.
From Friday 3 December, our community libraries are operating at orange of the government’s new traffic light system. The following safety measures help keep you, your whaanau, and our community safe.
Face coverings are required inside our community libraries. If you have a health-related exemption, please let our staff know and bring evidence of your exemption.
We encourage you to keep a 1m distance from people you do not know to keep safe.
Make sure you sign into our facilities, using either manual sign-in sheets or the NZ COVID Tracer app and QR codes at our branches. This will help make sure you can be quickly and easily contacted if you have been at the same place as a person infected with COVID-19.
Stay home if you are unwell, and self-isolate until you receive a negative test to stop any potential spread of the virus.
From Tuesday 14 December the My Vaccine Pass is required for people over 12 years and 3 months old, in addition to the safety measures above. This decision has been made by Hamilton City Council to minimise the spread of COVID-19 and protect the most at-risk and vulnerable among our community. We know these are challenging times and we look forward to the day when these restrictions will no longer be required
The safety of our staff and community is always our priority and we will closely monitor public health advice and update our website as new information becomes available.
Frequently asked questions (FAQs)
We are following all public health advice and at orange of the new traffic light system, we require all staff and visitors to follow these golden rules:
Wear a face covering
Keep 1m distance from people you don’t know
Sign in, either with the NZ COVID Tracer app or with manual sign-in sheets provided
Stay home if you are unwell
Provide your My Vaccine Pass as a condition of entry (from 14 December)
We have also increased our cleaning regime and we have signs reminding people about physical distancing. Staff will monitor numbers in each branch to make sure things don't get too crowded, which may mean a short wait outside some smaller branches until another customer exits.
Library membership enables everyone to access online services and digital content 24/7 from home. This includes access to the digital library which has eBooks, eAudiobooks, documentaries, movies and many research databases.
Our Click and Collect service is available at orange settings of the traffic light system, for all customers. Simply let us know your reading preferences and we will create pack for you to collect. Let staff at the door know that you are here to collect a Click and Collect order and we will be able to assist you. Please maintain social distancing and wear a mask while collecting your books.
Free APNK Wi-fi is available to anyone from outside the library buildings 24/7. You can connect to the network called ‘APNK Library’ on your device and enter the password ‘apnk2765’ to get internet access.
While we are at orange, loaned items can be returned using the return chutes located outside our libraries.
You can also call your local library for assistance with any of these services.
We also offer a Homebound service for anyone who is unable to visit a library in person due to temporary or permanent disability or illness, and reside in their own homes, as well as in care homes, retirement villages, rest homes, hospital wards, or hospice.
Under the previous Alert Levels, some of our programmes have been running online and with take-away kits. This may continue moving forward.
Most of our programmes and events are due to finish for the year soon and will resume in 2022. In the meantime, we will be exploring new and innovative ways to make our programmes available for people who are unable to visit our branches in person.
Our Summer Reading Programme is coming soon, and we are also exploring ways to ensure children can take part even if their parent or guardian is unable to bring them into the library. Stay tuned for more information over the coming weeks.
There are three ways to get your My Vaccine Pass — online through My Covid Record, over the phone, and in person at a pharmacy. You can find out more about how to get it here.
The following guides provide instructions for registering and downloading your My Vaccine Pass.
Creating a Gmail Account (PDF, 1MB)
Creating My Health Account (PDF, 988KB)
Getting My Vaccine Pass (PDF, 1.2MB)
How to Store Your Pass (PDF, 924KB)
If you need help setting up your My Vaccine Pass, pop into one of our libraries with your device and our friendly Library staff will step you through the process.
Assistance with My Vaccine Pass is also available at the following Council facilities:
Customer Service Centre at the Municipal Building
A security guard present at our all our library branches can assist you with scanning your My Vaccine Pass as you arrive. We hope this makes library users feel safe as they use our services.
No, children under 12 years and 3 months old do not have to be vaccinated to enter our libraries. However, children under 14 years old must be accompanied by a caregiver in our libraries at all times, as per our Care of Unaccompanied Children policy.
COVID-19 vaccinations have been made compulsory for all Council employees for the Government’s new Protection Framework.
The decision was based on staff consultation and feedback, Government advice, a risk assessment that used WorkSafe guidance along with legal advice showing employees will be safest at work if they are fully vaccinated.
The new Policy requires that the first vaccination is required by Monday 13 December 2021 and the second dose (fully vaccinated) is by Monday 17 January 2022.
Face coverings are mandatory unless you can provide evidence of an exemption (e.g., a doctor’s certificate or government issued exemption). If you have a health-related exemption, staff can offer you a lanyard to wear in the library, so others in the venue know you have an exemption.
Without evidence of a mask exemption there are still ways for people who can’t wear a face covering to access library services without entering the library.
For those who hold valid vaccination exemption for medical reasons, the Government has stated there will be an exemption process to get a My Vaccine Pass.
Without a My Vaccine Pass issued via the exemption process, there are still ways for people who can't be vaccinated for health reasons to access library services without entering the library.
You must be fully vaccinated to enter one of our branches. We require a My Vaccine Pass as proof that you are fully vaccinated before entering public facilities, so unfortunately you cannot come in without a valid My Vaccine Pass. There are still ways for you to access many of our library services without entering a library for our customers who choose not to get vaccinated.
You must show the My Vaccine Pass as proof of vaccination. The government has developed this as the most accurate way of proving vaccination records. For this reason, we will only be accepting the My Vaccine Pass as proof of vaccination. If you are vaccinated but do not have the pass yet, we have friendly staff at our libraries with instructions on-hand, who can help get you set up.
As a subscription library member, you have access to a wide range of Digital Library content online, and to library lending collections via Click and Collect.
If these services don’t meet your needs as a subscription member, please contact us to discuss.